Office Hours: Mon - Fri: 9:00 am - 4.45 pm

Consular Service Hours: Mon - Fri: 9:30 am - 1.30 pm

Consular Service Hours:

Mon - Fri: 9:30 am - 1.30 pm


Instructions for appointments booking:

  • It is mandatory to book an appointment to visit the Consulate General for Consular Services.
  • Walk-in services are not available.
  • The allocated appointment time per application is 30 minutes. Minimum waiting time for same day issuance of birth certificate for children under the age of 1 year – one (01) hour.
  • When booking appointments please take care to select the correct service as this is important to complete your application processing during the allocated time.
  • If you arrive late for your appointment you may have to rebook or wait for a spare appointment.

Appointments are not required to sign the LIFE CERTIFICATES. You can visit us on any working day between 9.15-9.30am OR 1.30-1.45pm to obtain this service.


Cancellation of an appointment

  • If you need to cancel your appointment, please email at least 24 hours prior to:

Incomplete Applications

  • To avoid inconveniences, please submit duly completed applications with correct supporting documents as requested in the website:
  • Incomplete applications will NOT be accepted and you will have to rebook an appointment to submit the applications again.

Collection of Documents

Appointments are not required for collections. We will convey by email once your document is ready for collection. You can collect your document on any working day between 9.15-9.30am OR 1.30-1.45pm, without prior appointment.

Upon receipt of our email confirmation, you can collect your NEW PASSPORT, NEW DRIVER LICENCE, POLICE CLEARANCE CERTIFICATE, BIRTH CERTIFICATE OR CITIZENSHIP CERTIFICATE between 9.15am -9.30am and 1.30pm-1.45pm .

For collections you DO NOT need to obtain an appointment.

November 2021
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